Return Policy
At Elegant Ensamble Limited, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your purchase, we are here to help. This Return Policy outlines your rights to return and refund under UK law.
1. Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you receive your goods.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (e.g., a letter sent by post or email). You can use the model cancellation form provided at the end of this policy, but it is not obligatory.
2. Conditions for Returns
To be eligible for a return, your item must be:
— Unused and in the same condition that you received it.
— In the original packaging with all tags and labels attached.
— Accompanied by the receipt or proof of purchase.
Certain types of goods are exempt from being returned. These include perishable goods (such as food, flowers), bespoke or personalized items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
3. Return Process
To return an item, please follow these steps:
1. Contact our customer service team at showroom@luxury-bazaar.de or +4915510197594 to initiate the return process.
2. We will provide you with a return authorization and the address to send your item.
3. Pack the item securely and include your proof of purchase and the return authorization.
4. Ship the item to the address provided using a trackable shipping service.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Faulty or Damaged Goods
If you receive an item that is faulty or damaged, please contact us immediately at showroom@luxury-bazaar.de or +4915510197594. We will arrange for the return of the item and provide a replacement or full refund, including any shipping costs incurred by you.
7. Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at showroom@luxury-bazaar.de or +4915510197594. We will guide you through the exchange process. Please note that exchanges are subject to product availability.
8. Contact Us
If you have any questions about our Return Policy, please contact us:
Elegant Ensamble Limited
77 Victoria Street, London, England, SW1H 0HW
showroom@luxury-bazaar.de
+4915510197594
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Elegant Ensamble Limited
77 Victoria Street, London, England, SW1H 0HW
showroom@luxury-bazaar.de
+4915510197594
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: